Shipping & Return Policy
Should you need to return a product due to order cancellation or for any other reason not covered by our warranty, you will need to call: 800-522-2326 and request a ROG number ( Return Goods Authorization Number ). We reserve the right to carry out a 100% inspection of the product before accepting the return. And all returns of this nature are susceptible to a 25% restocking fee. Unwanted returns will not be accepted 30 days after the shipping date of the original product. 253INC will not accept the return of a used product, product that are "not coated SILVER", a custom made product, or printed tension graphic panels.
The arrival of a product damaged in shipping is a ‘non-warranty issue’ it is a freight carrier issue. All claims must be reported to our customer service department within three business days of receipt as carriers will not settle damage claims after this period. Customers that delay damage reporting will forfeit their right to replacement. When submitting a shipping damage claim, digital photos of the damaged products required to document damage to the shipping container or product. Carriers reserve the right to inspect damages prior to settling a claim. Upon authorization to return the damaged product, all returns must be made to 253INC within 2 weeks of delivery.
Cancellation of custom manufactured or imprinted products may accrue costs associated with the order up to the time of cancellation. The customer is responsible for these costs which can include, but are not limited to, all labor, all materials and custom imprinting.